"Your technician, John did a superior job in servicing my air-conditioner. In the midst of a record heat wave, he climbed my roof and, even though his ladder was too short to reach the high roof of my Fan District house, he figured out a way to get the job done." - E.N.
"Universal Heating & Plumbing installed our air-conditioning system and we have been happy with it and with your service." - E., Dinwiddie.
"In the many years I have been doing business with Universal I have always been impressed with the quality of the technicians and in-house staff you employ. Obviously, the person who answers the phone or the technician who shows up on a service call IS Universal as far as I or any other customer is concerned. For that reason I commend you on your employees." - Mr. Turner
"Last Thursday and Friday Universal replaced both of my heat pumps and, as you may recall, Thursday was an absolutely miserable day with snow, sleet and cold rain. Your two service technicians worked outside in that weather all day and must have been chilled to the bone and still their attitude was incredibly upbeat and cheerful. Every service company should be so fortunate as to be represented by people like this in a situation this difficult. I hope you will let them know just how impressed I was with them and their efficient, and pleasant work ethic." - W. T.
"The staff at Universal is like family to us. In addition to taking care of Heating, air-conditioning and plumbing needs in an emergency they are amazing. I have asthma and a few weeks ago, during a heat wave, our air-conditioner just stopped. I called early Sunday morning and they were there within the hour and had our house cool in no time. I'm constantly impressed by the service all Universal customers and I receive." - J.M.Young