804-794-2804 Midlothian & Bon Air
804-740-0053 West End
804-233-4257 Richmond
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I used Universal Heating Air Conditioning and Plumbing for a new hot water heater installation and valve replacement. I love their service. I thought they were wonderful. They sent one person who was extremely quiet. He spent a long time working. It took him three hours in the installation, because I asked him to change some valve. He worked quietly and competently. He explained everything he was doing. He was on time. His work was great. The hot water heater is working perfectly well. I would absolutely use them again in the future.

-Theresa P.

I met with Steffen about replacing my air handler and ac unit. He was friendly, professional, and very knowledgeable of his craft. I received a fair estimate from the start - which eliminated the need to haggle over the price of the job. My experience with everyone (from Kimberly the receptionist to the two man crew that performed the installation) was awesome. The job was scheduled shortly after I received the estimate, and it was completed in one day. I would highly recommend this company, and I would definitely use them again in the future.

-S. Miller

We had a burning/smokey smell coming out of our heating unit this morning. We called the Universal Emergency Service number and left a message. Within 20 minutes we received a call back from Steffen. After discussing over the phone he promptly headed over to our house, was there within the hour. Steffen was very professional and friendly, immediately went under the house and identified that the fan motor was burning out. He was able to replace it immediately.

Additionally we have been looking for a service provider for a while, so Steffen was able to sign us up immediately plus give us the 10% service discount on the work just performed.In reviewing the units for the service I explained a problem we have been having that has never been fixed after a number of visits from other providers. He indicated he knew what the problem was, walked me through it, and identified that it would be fixed as part of the next service visit, inclusive in the cost of the service plan.

-Michael K.

On Monday evening I noticed a strange sound coming from my outside compressor and the whole unit shut off. My 70 year old mother stays with me and she uses oxygen so AC is a necessity not a luxury secondary to her health. I called and left a message with a company recommended by my neighbor but they would not be able to come until Wednesday.
I called Kim at 8 a.m. and explained the situation. She said someone would be able to come today when they were free. I was thinking they would not be able to come until the afternoon so I made arrangements to have my mother stay somewhere else where she could be more comfortable. I was pleasantly shocked when Kim called at about 10 a.m. and said Stefan would be there in 5 or 10 minutes. He arrived and within 30 minutes my AC was up and running again. I would definitely recommend Universal to anyone and will be using them again in the future. It is always a pleasure to deal with a company with such wonderful customer service.

-Diana V.

When we were living in Richmond, VA, we separately replaced our a/c and a/c-heat pump unit over the last 3 years, both times hiring Universal. They are excellent! Not only are they easy to work with in terms of scheduling, Steffan gives honest estimates and suggestions, and the team does a great job with installation. Russell and Scott work quickly, are quiet, and are very easy to have working in the house. I strongly recommend using Universal!

-Alyssa S.

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